Ensure Complete Zendesk Data Security and Compliance with Strac

Leveraging advanced machine-learning algorithms, Strac conducts a thorough examination of Zendesk, promptly identifying and redacting sensitive comments and attachments in Zendesk tickets to establish a secure and compliant environment.

Strac’s Zendesk DLP solution is designed to address key compliance requirements, including HIPAA, PCI DSS, GDPR, and other data privacy regulations. By automatically detecting and remediating sensitive information such as Personally Identifiable Information (PII) and Protected Health Information (PHI) within Zendesk tickets, comments, and attachments, Strac ensures that customer data is handled securely and in accordance with regulatory mandates.

Strac supports following DLP Remediation actions for Zendesk:
1. Alerting: Automatically notifies admins or designated personnel when sensitive data (e.g., PII, PHI) is detected in Zendesk tickets, comments, or attachments.
2. Redaction: Removes sensitive information from tickets in real-time, ensuring compliance and securing customer interactions without disrupting support workflows.
3. Deletion: Permanently deletes sensitive comments and attachments containing high-risk data to prevent unauthorized access and ensure regulatory compliance.

Our solution goes beyond mere ticket scanning. From intricate comments to diverse attachments, Strac provides all-encompassing coverage, ensuring that every aspect of your Zendesk environment is safeguarded.

With real-time scanning, Strac monitors data as it is created, shared, or modified in Zendesk, enabling immediate detection and remediation of sensitive information such as PII, PHI, or PCI data. This ensures proactive data protection and minimizes the risk of accidental exposure. In addition, Strac provides historical scanning, which allows organizations to analyze existing zendesk tickets (comments and attachments) to uncover legacy sensitive information that may have been overlooked. By combining real-time and historical scanning, Strac delivers a holistic approach to data security, helping businesses stay compliant, secure, and audit-ready.

Strac's adaptability stands out by allowing companies to determine and label the components they consider sensitive, be it financial information, identity data, health records, or any confidential matter, tailoring its security measures to match.